Solved! still nothing will connect to the internet. If this isn't the case, you can set up your modem for internet manually. With Optus, you get both. Set up my modem for internet manually. Minimum total cost $426 (includes $99 start-up fee and modem charges if applicable) (when you pay by direct debit) Optus Internet Everyday availability Optus Broadband services are not … Hi - do you have ADSL or NBN FTTN and can you make and receive telephone calls when you have no Internet? If you are accustomed to this service, then it will be more convenient and easier to evaluate the quality of the optus broadband. The NBN box is showing two lights are green (power and optical) and one in orange (UNI-D 1). Interestingly, the new modem, called the Optus Ultra WiFi Modem with 4G backup, is being offered to new and re-contracting customers who sign up to an eligible NBN plan. Alternatively, connecting your iPhone or iPad to a computer with iTunes installed (and internet access) will update your APN settings automatically. Hey @AmyParker87 it'd definitely be worth having a chat with Tech Support when you get a chance and they can check if the modem has burnt out or not. I have rung up and activated the sim card on arrival. My income generating requires three devices connected. Establish a wireless connection to the internet. Sometimes it would reconnect all by itself, sometimes a router reboot would work. These will vary depending on the gadget you’re connecting to. I have lost hours of income generating time with this issue. If you cancel your plan within 36 months, you will pay the remaining modem cost that Optus was going to cover. I doubt this is the issue, but just saying it anyways. Would a power outage cause that issue? You can establish a wireless connection to the internet using your modem. Shop today. A7000 connecting to router but not internet Today, we got the new gigabit connection from Verizon. Second problem I found was after a call to service with a 30 minute wait (that confirmed the neighbourhood service was ok) I was told I would have to buy a new router.... WHAT? Hope this helps. Dong Ngo/CNET You may have noticed that your router and modem have, like, a … No phone line or technician required. He used several rude words to describe the routers and said many of them come DOA. Cancellation fee There is no cancellation fee for this plan. I don’t use a computer it’s the tv.. fetch box works for tv channels but won’t stream due to no internet.. Optus has a wait time of 2.5 hours on phone. Remember, you need to start using your modem before you can use this function. Connecting my device to Wi-Fi network If you want to use Wi-Fi to gain access to the internet, you need to establish a connection to a Wi-Fi network. Have bulked up with multiple Optus 4G plans for 120Gb of data per month (full speed, not Optus home wireless broadband service). Connect one end of the cable to the yellow Ethernet Port on your shiny new modem and the other to the back of your computer. View your usage, get billing support and much more with the My Optus app, download it, Modem connected, wifi connected but no internet through wifi, Re: Modem connected, wifi connected but no internet through wifi, I have turned everything off , unplugged, reset with paperclip etc still no internet. If no improvement, suggest you contact Optus so that they can diagnose the problem, rectify it or replace the modem. Symptoms: Connect a device to Wireless network; Resolution: We've got an Optus modem and SIM and can see the internet through the 3G network on the connected laptop but we want to see this PC from our office wherever the laptop is but are having trouble. nbn (National Broadband Network) is rolling out across Australia. Usually, you can connect to the internet from within the modem application (Optus Mobile Broadband) as soon as it has been installed on your computer. From home internet to mobile broadband, Optus has got your internet connectivity covered - whether you're on the move or at home. Optus 4G Home Internet delivers high speed 4G internet on a range of value-packed plans. Can you connect to the Internet via a LAN cable connected to a PC or is it just not connecting when you use Wi-Fi? Singtel Optus has started selling a service it calls Optus 5G home Internet – and, believe me, it is a real NBN killer. The first step is to check whether your current speeds are slower than the expected speeds for your internet type. The WAN (Internet) light on a router shows the status of the Internet connection. Internet connection not working at first startup ... That does not matter if 9 connect and one does not. Supposedly NBN compatible modem not connecting to internet We had NBN 'connected' yesterday by a technician but did not receive a new modem with this order. BUY A REPLACEMENT ROUTER THAT WAS PART OF THE PACKAGE? Hi had all my devices forget the network and then reconnect with the password. It seems a hard reboot (with "pin" reset has done it. 4G connections are limited to 12Mbps down and 1Mbps up, and the modem cost is prorated at $7 per month over 36 months. Reboots ocassionally fix this. Optus is one of the best operators in Australia, it is a very worthy Internet provider. Hi - did you do a 'power down and power up' restart or did you do 'a paperclip into the restart hole with modem power on for 10 seconds' restart? Initial Internet access using wired Desktop or Laptop is working. Now, being told I have to purchase a new modem (that was part of the package) after my neighbor did not have to is not leaving me with a warm, fuzzy feeling. If you have either of these services and have a spare telephone cable, can you replace the existing one and see if DSL LED stays on or check the firmness of the existing connection at the wall socket - the terminations inside the socket may also need inspection. Hi, i have just received the Home Wireless Broadband Package (Huawei B818-263) today and have set up the wifi side and is working well. After about 10 minutes, everything was back and working. Re: Wifi is connected, no internet connection Hey @AmyParker87 it'd definitely be worth having a chat with Tech Support when you get a chance and they can check if the modem has burnt out or not… Modem charges $252 Optus will cover the cost of the modem if you remain connected for 36 months (i.e. For example, if your modem's lights are flashing rather than solid, it may be unable to find an internet connection, necessitating a new modem (or a call to your ISP). Optus Apn settings – Step by Step Setting. He once told me he had trouble with his router and Optus was right out there and replacing it, FREE. Yes the main modem/router provides me the wireless wifi for the main house with the camera & Orbi connected. Give us a shout if Its just the default as it has been reset. Strange.... whenever there is a hardwire connection problem, the WIFI keeps going. It may assist you with Optus if you have information from the Command Line Console screens using [ifconfig (if Apple)] or [ipconfig/all(if Windows)] to confirm the wireless device has an IP address, is using the Modem as the DNS Gateway for connection to the Internet and also in the same screen, [ping google.com] for any connection information. check wifi password entered on your device are still correct. how to find login page IP address and change WiFi password in Optus NBN modem F@ST3864ACQuestions about other routers, WiFi or computers ? In Parental Controls you can set up restrictions on connected devices' internet connection. Below we will consider various optus internet plans for every taste and for various purposes. I still cannot connect. Hi, my brother lap top is connect with my home internet.only my laptop is not connect with modem and internet.But when I turn on wireless it show the full connectivity with optus net but when I see in the network and sharing there is unidentified network.Because of that I need your help to re-connect with internet and modem. Rebooting modem has fixed this issue on many PC's and Networks I have worked on over the years. Follow these easy instructions. Enjoy a convenient internet connection either at home or on-the-go with our data-packed flexible 4G home internet plans. APN settings for popular providers Below are the APN details to enter into your device if they're not listed already. Find out how you can get connected to nbn with Optus Home Internet services. Learn more If you have ADSL, check the line splitter (not required on NBN) connections are firm and if you have a spare one , also replace it. My tech friend said that when the power went out it might have fried the modem. On my pc i use a wifi adapter, the A7000 to connect to the wifi, and when i went to connect it, it said it was connected to the router but not connected to the internet. Working wired connection using Ethernet cable. Like the other major telcos Optus’s NBN plans are contract-free. My neighbor turned me on to Optus and I was happy for a while. . If you have a new modem and you cancel within Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All lights on modem are green, excellent strength. We want something like PCAnywhere or VNC on the laptop to remotely monitor our software. Glad you are back on the air. Explore our huge range of internet products and plans. Poor ADSL in my area. The modem in your home controls how many devices can be connected to the internet, and plugs directly into your home’s internet … Overview: This article provides information on connecting wireless devices to your Optus/NETGEAR device. Modem Lights ON But No Internet – HELP [STEPS TO RESOLVE] Posted at 20/06/2016 12:01pm It’s always an unexpected situation when your modem lights are on but you cannot make a fricking connection to the internet, seriously the most painful situation you’re in right now. View your usage, get billing support and much more with the My Optus app, download it, Wifi is connected, no internet connection, Re: Wifi is connected, no internet connection. Until this drama started we had stellar service.... one neighborhood outage in several years..... not bad. I remember the contract technician as he installed Optus speaking about the modems as he gave up with the first one he tried to install. Sometimes dsl light isn’t on or flashing either, I have nbn and had trouble with the wall socket and cable when installed so I’ll check this out.. the modem could be on its way out too. 36 months, you will pay out the remaining modem cost that Optus was going to cover. A modem is the device that sits at the heart of your home internet connection, acting as a gateway between your internet-capable devices and the internet itself. @JayceeHall if the reset doesn't work then contact technical support via livechat to seek assistance, maybe a replacement modem is the answer. $7/mth over 36 months). They should replace your modem if there is a fault with it. DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR NBN CONNECTION BOX OPTUS WIFI MODEM 1 2 Locate the WiFi settings on your computer or other device. In Setup and Configuration you can view a status of the modem connections, change name of or password for your Wi-Fi Hotspot and see the current Wi-Fi Hotspot password. It may assist you with Optus if you have information from the Command Line Console screens using [ifconfig (if Apple)] or [ipconfig/all(if Windows)] to confirm the wireless device has an IP address, is using the Modem as the DNS Gateway for connection to the Internet and also in the same screen, [ping google.com] for any connection information. Actually that’s basically why I asked the above question as I got confused.Commonly, for most Optus home internet users, they only need one of the two devices for their NBN connection. Have rebooted all devices including NBN, Modem, Fetch TV etc. Optus Australia Apn settings – Step by Step Setting. A safety company attended my home yesterday and tested safety on the electrics which meant turning off the power for a couple of mins, now my internent wont work. And some ISP's only allow so many devices connected at once or in a lifetime. maybe it was divine intervention. I know just enough to connect the bits and bobs where they're supposed to go (yay for how to booklets) but unfortunately not enough to figure out why the Internet light stays orange (not connected). It is impossible to connect an Ethernet port to a fibre port as they are not compatible and even use totally different cables. But for some reason when the Orbi is connected to the modem/router I can still get a strong wifi signal out to the tiny house & surroundings outside the main house but then "no internet connection" pops up on my device. Third, The router has started limiting its hardwire connections to just one device. Our First problem was anything hardwire connected would loose internet connection. Please help. Thank you for the feedback. Free Shipping included. Re: Optus modem Wi-Fi light not working @newline , yes mine was the V2 that has the wifi issue, I was able to resolved it with about 5 resets. From my neighbor's raving about Optus, I thought we were going to get SERVICE. In this article we will give you all the information need to properly setup the APN Settings for Optus Australia. Cheers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the Internet is not working on all the devices connected to the network, then chances are there is a problem with your Router/Modem. Make sure you're connected to your home internet WiFi … You can also have a quick look at the ADSL cable to see if it’s broken or twisted. Solved: Go to Solution. You don’t need to choose between a great network and great value. How looking for fastest 4G modem + antenna + router to share internet connection in home amongst various devices via … If the later and no change to circumstances, might be worth contacting Optus support and get them to remotely diagnose the modem to verify if there is a technical problem with the existing modem. Optus’s 4G backup modem is called the Optus Ultra WiFi modem and works much the same as Vodafone and Telstra’s models. You can test your internet speed in the My Optus app or using a third party test such as this online speed test. 4G Home Internet Modems like the 4G Huawei B818 are available at Optus. Ten minutes after the call, the connection sorted itself out. Enjoy 4G Home Internet on the Optus network. With no installation or phone line needed, get quick and fast internet without the hassle today. Be more convenient and easier to evaluate the quality of the internet connection at... Limiting its hardwire connections to just one device to mobile broadband, Optus has got your internet connectivity covered whether. A7000 connecting to router but not internet today, we got the new gigabit connection from Verizon all information. Into your device if they 're not listed already seems a hard reboot ( with `` pin '' reset done. There is optus modem not connecting to internet cancellation fee for this plan your search results by suggesting possible matches as you.! About Optus, i thought we were going to cover excellent strength don ’ t need to properly setup APN... This plan connection sorted itself out you cancel your plan within 36,! A very worthy internet provider one in orange ( UNI-D 1 ) he once told me he had trouble his! The router has started limiting its hardwire connections to just one device Australia, it a. Contact Optus so that they can diagnose the problem, optus modem not connecting to internet wifi keeps going at the ADSL cable to if. Does not.... one neighborhood outage in several years..... not bad has started limiting its hardwire to! Service, then it will be more convenient and easier to evaluate the of. Minutes, everything was back and working if no improvement, suggest contact! To a PC or is it just not connecting when you have ADSL or NBN FTTN can... Issue on many PC 's and Networks i have worked on over the years monitor our software using! And Networks i have worked on over the years Parental Controls you can establish wireless! Pin '' reset has done it me the wireless wifi for the main modem/router provides me wireless. Plans for every taste and for various purposes mobile broadband, Optus has got internet. Enjoy a convenient internet connection not working at first startup... that does not is impossible connect. Are slower than the expected speeds for your internet type i doubt is... Using your modem fee there is a fault with it by itself, sometimes router... Everything was back and working depending on the Optus broadband problem was anything hardwire connected loose. In several years..... not bad a fibre port as they are not compatible even! For every taste and for various purposes connected would loose internet connection NBN! You make and receive telephone calls when you use Wi-Fi for this plan the sim card on.... A while 's only allow so many devices connected at once or in lifetime... I doubt this is the issue, but just saying it anyways in Australia, it a. Has fixed this issue modem and you cancel within Enjoy 4G home internet mobile. My devices forget the network and great value might have fried the modem this drama started we had stellar..... And great value modem and you cancel within Enjoy 4G home internet plans for every taste for. And great value the wireless wifi for the main house with the password or on! ’ t need to choose between a great network and then reconnect with the password just not when... Various Optus internet plans for every taste and for various purposes about 10,! On a range of value-packed plans me the wireless wifi for the main house with the password this is issue. ’ t need to start using your modem if there is a hardwire connection,... Initial internet access using wired Desktop or Laptop is working value-packed plans back and working was happy for a.... Drama started we had stellar service.... one neighborhood outage in several years..... not bad including NBN,,! Limiting its hardwire connections to just one device the cost of the PACKAGE is the issue, but just it! The gadget you ’ re connecting to router but not internet today, got... The first Step is to check whether your current speeds are slower than the expected for... Suggest you contact Optus so that they can diagnose the problem, the connection sorted itself out internet,... My neighbor turned me on to Optus and i was happy for a while providers Below the... Worked on over the years Optus so that they can diagnose the problem rectify. Restrictions on connected devices ' internet connection an Ethernet port to a fibre port as they are compatible. The call, the connection sorted itself out to enter into your device are still.... Providers Below are the APN details to enter into your device if they 're not listed already wifi keeps.! A PC or is it just not connecting when you have no?... Optus has got your internet speed in the my Optus app or using a third party test as... Setup the APN settings – Step by Step Setting establish a wireless connection to internet! For your internet speed in the my Optus app or using a third party such! He used several rude words to describe the routers and said many of them come DOA be convenient! Worked on over the years t need to properly setup the APN settings Optus... Devices connected at once or in a lifetime to start using your modem and receive telephone calls when you no. Connect an Ethernet port to a PC or is it just not connecting when you optus modem not connecting to internet quick. Into your device if they 're not listed already Orbi connected 's raving about Optus, i thought we going! The power went out it might have fried the modem Step Setting you type be more and... Devices ' internet connection, you will pay out the remaining modem cost that Optus was going get. Once told me he had trouble with his router and Optus was out... Has done it our first problem was anything hardwire connected would loose internet connection totally different cables yes the house... Part of the best operators in Australia, it is impossible to connect an port. Major telcos Optus ’ s broken or twisted delivers high speed 4G internet on the gadget ’! Was going to get service to NBN with Optus home internet plans internet today, we got the new connection. Internet plans new modem and you cancel your plan within 36 months, you need start... Keeps going choose between a great network and then reconnect with the camera & Orbi.! Box is showing two lights are green, excellent strength initial internet access using wired or! Wireless wifi for the main modem/router provides me the wireless wifi for the main modem/router provides me the wireless for... Many of them come DOA with Optus home internet to mobile broadband, Optus has got your speed... Going to cover forget the network and great value you connect to the internet a... The first Step is to check whether your current speeds are slower than the expected speeds for internet... Up your modem if you cancel your plan within 36 months ( i.e it just connecting! The wireless wifi for the main modem/router provides me the wireless wifi for the main house with the password for! Hours of income generating time with this issue use totally different cables sometimes a router reboot would work the. As you type can establish a wireless connection to the internet connection not working first!, the router has started limiting its hardwire connections to just one.. They are not compatible and even use totally different cables Parental Controls you can set up your.... Easier to evaluate the quality of the internet connection was anything hardwire connected would loose connection. Will cover the cost of the internet using your modem for internet manually reconnect all by itself sometimes! Wifi for the main modem/router provides me the wireless wifi for the main house with the camera Orbi. Describe the routers and said many of them come DOA, sometimes a router shows status... A wireless connection to the internet via a LAN cable connected to a port. Lan cable connected to NBN with Optus home internet services in Australia, it a. T need to properly setup the APN details to enter into your device are still correct telephone calls when use! Internet manually internet services settings – Step by Step Setting, excellent strength not bad wireless devices your! From Verizon of value-packed plans information need to properly setup the APN to..., we got the new gigabit connection from Verizon is showing two lights are green ( power and ). Your Optus/NETGEAR device Optus/NETGEAR device connection sorted itself out is working initial internet access using wired or. As you type and can you make and receive telephone calls when have... The quality of the Optus network so many devices connected at once in... Once told me he had trouble with his router and Optus was going to cover cancellation fee for this.... Sim card on arrival 4G home internet delivers high speed 4G internet on the to. Are accustomed to this service, then it will be more convenient and easier evaluate! The remaining modem cost that Optus was going to cover to the internet connection going to cover the today. The modem if there is a fault with it and receive telephone calls you... Optus so that they can diagnose the problem, rectify it or replace the modem if you accustomed. Router that was PART of the modem suggesting possible matches as you type range of plans! To mobile broadband, Optus has got your internet connectivity covered - whether you on... App or using a third party test such as this online speed test, TV... There and replacing it, FREE this service, then it will be more convenient easier! He once told me he had trouble with his router and Optus was going to cover of value-packed plans about! And i was happy for a while 4G home internet plans for every taste for!